FAQ

HOW MUCH DOES SHIPPING AND HANDLING COST?

$7.45  for Standard shipping and $10.55  for Express shipping.  All orders are sent through Australia Post.

HOW LONG DOES SHIPPING TAKE?

Standard shipping is between 1 and 6 days, Express shipping is between 1 and 3 days (extra time may be needed within WA and NT).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments through PayPal, Credit Card and Direct Deposit.

DO YOU SHIP INTERNATIONALLY?

No. We are only currently shipping within Australia.

WHERE ARE YOU LOCATED?

We are located in Sydney Australia.  All stock is in Australia and ready to ship.

WHAT IS YOUR RETURN POLICY?

If the Kendama packaging is unopened and has not been used, we are more than happy to issue refunds or replacements.

You may find that the Kendama will chip over time, and the string will tend to wear down.  We will not offer replacements if the Kendama has chipped paint, dings or other cosmetic damage due to the Kendama being played with.

I’M ADDICTED TO KENDAMA. IS THIS NORMAL?

Yes this is normal.  Just sit back and enjoy the ride, you’re not alone.